To track your order, simply visit the link of the tracking website given below and enter the tracking ID provided through Email/SMS. https://www.tcsexpress.com/

Flat PKR 250 for Nationwide orders. For International orders, shipping charges vary based on the order weight and country it is being shipped to. Wokebyr only uses DHL for international shipping. Visit their websites for tracking and shipping cost details. https://www.dhl.com/pk-en/home.html

Yes, we provide international shipping. Shipping charges vary based on the order weight and country it being shipped to. Wokebyr only uses DHL for international shipping. Visit their website (https://www.dhl.com/pk-en/home.html) for tracking and shipping cost details.

Local order delivery can take between 5 – 7 working days, and international delivery can take between up to 15 working days, depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request some form of payment verification or source to process the order. During SALE delivery time is up to 15 working days.

We use TCS for local orders and DHL for International ones.

It is only possible to change the address of a processed order before it has been dispatched. Please email at customercare@wokebyr.com and check if your order has been dispatched or not.

For all local orders, yes, you can always exchange your order within 7 days of the purchase/delivery, granted you have the original invoice and article is not being used. Note: Sale articles are neither exchangeable nor refundable.

You can contact our Customer Service center by emailing us images of defected/wrong product at customercare@wokebyr.com or WhatsApp us at +92-310-8151583 within 72 hours of delivery. You may also reach out to us via Facebook and Instagram. Note: Sale articles are neither exchangeable nor refundable.

We will not charge for any exchange orders if the article(s) delivered to you was damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of shipping cost or any additional cost that might incur.

It usually takes 7-14 days to complete the online exchange process. Important Note: If our team is unable to establish contact with you for an exchange order, for any reason from your side, then your exchange request will be automatically closed on the third day of your exchange request generation. Note for International Orders: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.

If there is a change in your order amount due to the exchange, in cases where the exchange order value is below the original order value, the balance amount will be provided to you as online shopping vouchers. In cases where the exchange order value is above the original order value, you can pay in cash at the time of delivery.

Yes, you can place your order by contacting us on Facebook, Instagram or WhatsApp at +92-310-8151583. Please ensure to provide the article number, color and size of the product you wish to purchase.